Return Policy

Return and Refund Policy
Thank you for shopping at BLESSEDELNA SHOP. The following terms are applicable for any products that you purchased with Us..

Your Order Cancellation Rights:
You are entitled to cancel your order within 3 hours. In order to exercise your right of cancellation, you must inform us of your decision by cancelling your order on the website. We cannot cancel your order if it has already been shipped.

Conditions for Returns:

We only accept returns for damaged, defective or wrong item/s. For more information about defective goods, please read our [warranty policy]

In order for the Goods to be eligible for a return/refund, please make sure that:

The item/s were delivered in the last 3 days.

The Item/s are damaged upon receipt or in unpresentable condition (this applies only to orders within Dar es Salaam. For orders made outside of Dar es Salaam, please hold the transporter liable for charges.) Note that item/s damaged after delivery has been made/in possession of the customer are not eligible for a return or refund.

The item/s are unused and in the same condition that you received it (with the exception of defective goods).

Item/s are in the original packaging.

Receipt is available

To make a return/refund request
If you find you meet the conditions for a return/refund (mentioned above):

Go to WWW.BLESSEDELNASHOPTZ.COM and make a return request

2. Submit: A picture of the item/s or, An explanation to support your claim, Your receipt, And order number

We will get back to you within 3 days

OR

Please inspect the the item on the spot (without damaging the original packaging) during delivery to ensure the item is correct / is undamaged and report any issues to the carrier. (Only for orders within Dar es Salaam).

Resolving returns

Once we have investigated your claim, we will contact you. If your claim is concerning a manufacturer defect, we may ask you to mail it to us for further investigation. You are responsible for the risk and cost of returning the goods to us. Then the product will be sent to the manufacturer, YOU ARE REQUIRED TO BE WAIT FOR ATLEAST 14 DAYS for the product to be returned back to us after maintenance by the manufacturer.

If the item/s are eligible for a return, we will exchange or repair the product for free. Or in the event, the latter isn’t possible due to stock depletion or any other reasons, you may choose other item of the same value (excluding shipping costs) within 14 days.

Shipping costs are non-refundable. You can collect your repaired/ newly replaced item/s or choose to have the item/s mailed back to the same address as initially ordered with additional shipping costs.

The goods have to be mailed at the following address:
BLESSEDELNA SHOP, SINZA MORI Dar es Salaam

Contact Us
If you have any questions about our Returns and Refunds Policy, please Contact Us.